The Australian Consumer Law and Your Rights
The Australian Consumer Law (ACL) offers protection and satisfaction to customers by ensuring the product or services delivered to the customer are of good quality and free of defects. Aus Luxe Jewellery abides by the ACL. For more information regarding the Australian Consumer Law (ACL) click here.
Aus Luxe Jewellery Refund Policy
Aus Luxe Jewellery will provide a refund, return or replacement if the jewellery you received is defected within a period of 30 days from delivery date. If you have received your jewellery in improper condition or you're un happy with the status of your product, please contact us. Please note: Any complaints received after 30 days of product delivery will not be considered in accordance to our policy.
|Returned Jewellery Status||Policy||Time Limit|
|Faulty and damaged Jewellery with no or improper packaging or packaging discarded.||50% Refund||30 Days|
|Unused & Unopened packaging with damaged or faulty jewellery.||100% Refund||30 Days|